Ordering FAQs

 FAQs About Orders

How Do I Place an Order With Complete, Inc.?

We accept orders by phone, fax, and email.
To ensure prompt, accurate processing, all orders should include the following:
  • Your full name
  • Name of your business
  • Billing address
  • Shipping address
  • Telephone number
  • Fax number
  • Which payment method you will be using
We will email or fax an order confirmation for your approval. It will clearly state your item count, item totals, shipping charges, and order total. We will not ship an order without written approval from you.

Orders usually ship the following business day. In the event of a delay of more than 48 hours in your shipment, we will notify you immediately. When your order ships, we will send you the tracking information.

What If My Order Is Damaged When I Receive It?

We will pack your order in such a way as to protect your merchandise. Unfortunately, there are occasions when items may become damaged in transit. Complete, Inc. will not be responsible for orders damaged during shipment.

When you receive your order, it is critical that you make sure it has arrived in good condition.
  • Always inspect all packages thoroughly before signing for your shipment. Freight companies are responsible for inspecting items when they pick them up from us. When freight carriers sign for the items, they are indicating they are receiving them up in good condition from us. When you sign for your order from the trucking company, you are responsible for inspecting your order. By signing for your order, you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.
  • If you see damage to the outside of the crate or box, please tell the driver to write it down, and open the package to check for further damage.
  • Determine if the damages are such that the shipment should be accepted or refused. 
  • If accepted, instruct the driver to state the damage on the delivery receipt at the time of delivery. He may give you a claim number at that time. Save your crating materials until the damage claim has been resolved. Save all packing materials, and all labels on the box — if the freight company sends a claims adjuster, the inspector will want to see all of that.
  • Always refuse packages that have visible damage. Call us immediately and report the damage to your salesperson.
  • If you fail to do any of the above, you will need to file a claim with the freight company.

What If I Cannot Accept Delivery?

If you are not available to accept delivery, the freight company may assess charges for storage fees and / or redelivery fees. We have no control over those fees. When your order ships, we will always give you the name of the freight company and tracking information. If you need to make specific delivery arrangements, please contact the freight company for scheduling.

What Are the Warranty Policies?

All new equipment sold by Complete, Inc. is covered by the manufacturer’s warranty, which varies by product and manufacturer. Your owner’s manual or other documents accompanying the product will include warranty information for specific equipment.

Most equipment carries a factory warranty for one year that includes parts and labor. Warranties are handled by the manufacturer, including parts, manuals, equipment malfunction, etc. In no event shall the company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. If you need help processing any warranty issues with the manufacturer, please give us a call at 773-247-3500 and we will try to help.

How Can I Have Repairs Made Under Warranty?

Some manufacturers only allow their authorized service centers to perform warranty repair work. Your warranty could become void if anyone else attempts a repair. Some warranties cover repairs to be performed at your location, while others may need the appliance to be taken to a service center. Check your owner’s manual or warranty paperwork for instructions or call us at 773-247-3500 if you need help.

How Can I Return Items?

Before returning items, please call 773-247-3500 or email us for a Return Authorization Number (RA#). We do not pay for the "return" shipping fee on items that are not broken or damaged. If you are returning an item that is broken or damaged, please contact us first. See the section above regarding damaged items for our procedure on damage claims.

If you are not 100% satisfied with your product, you can return it within 30 days of your receipt date for an exchange or refund, shipping & handling fees excluded. All returned packages must include a completed return form and a copy of your receipt. All items must be returned in "brand new" condition, with all inside content (manuals, accessories, etc.) packed the way it originally came. Absolutely no new equipment may be returned if it has been used.

You will be charged a 25% restocking fee in certain circumstances:
  • Returned items are not in "brand new" condition
  • Returned items are missing any of their original contents
  • The return form and / or a copy of your receipt are not included with the returning package
  • You are returning items, parts, supplies, etc., that were specially ordered for you (non-stock items)
You will pay for any return shipping, crating, or freight costs.

Can I Return Special Orders?

Some special order items can be returned with a 25% restocking fee. Please see the section above regarding returns. Special order and custom-fabricated items are nonrefundable.

Can I Exchange My Merchandise?

In some circumstances, exchanges are possible. If you prefer to exchange an item, please contact us prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). All shipping charges involved will be the responsibility of the customer.

If you have any questions about your order, please contact us at once.
For a FREE Estimate on
Any of Our Quality
Commercial Kitchen
Call 773-247-3500.
Whether you are equipping a large professional kitchen or looking for the perfect mixing bowl, you'll find it at Complete, Inc.
Our restaurant supply store is open to the public and fully stocked with the appliances and cookware you need.
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